Privacy Policy

Last updated: July 2026

1. Information Collected
Berkshire Upkeep Co. collects only the information necessary to provide property care and maintenance services. This may include:

  • Property address and access information

  • Owner name and contact information

  • Access codes, key arrangements, and site notes

  • Photos and written reports from property visits

  • Payment information processed through third-party payment providers

  • Communications related to service requests and scheduling

2. How Information Is Used
Collected information is used solely to:

  • Schedule and perform requested services

  • Document property visits and observed conditions

  • Communicate with property owners regarding service activity and findings

  • Process payments for completed services

Information is not used for marketing, profiling, advertising, or analytics beyond internal service administration. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties

3. Information Sharing

Consumer data, including personal information, mobile phone numbers, and SMS opt-in or consent information, will not be transferred, shared, sold, rented, or disclosed to any external organizations under any circumstances, except where required by applicable law.

Operational information related to your requested services, such as property access instructions or project details, may be shared only when necessary to perform services that you have explicitly requested or authorized, including coordination with licensed trade contractors.

Any disclosure is limited to the minimum information required.

4. Data Storage and Security
Berkshire Upkeep Co. maintains reasonable administrative and technical safeguards to protect stored information from unauthorized access, disclosure, or misuse. Information is stored only for as long as necessary to provide services or satisfy legal and insurance documentation requirements. Access to stored information is restricted to authorized personnel only.

5. Property Access Information
Access codes, key arrangements, and entry instructions provided by property owners are used solely to perform scheduled services. This information is not shared with any third party except licensed contractors explicitly authorized by the owner to perform work on the property.

6. Photographs and Site Documentation
Photographs and reports collected during property visits are used solely for documentation and owner notification. Images and reports are not shared publicly, published, or used for promotional purposes without explicit written consent from the property owner.

7. Owner Responsibilities
Property owners are responsible for ensuring that information provided to Berkshire Upkeep Co. is accurate and current. Berkshire Upkeep Co. is not responsible for errors resulting from incomplete, outdated, or inaccurate information supplied by the owner.

8. Third-Party Services
Berkshire Upkeep Co. may use third-party tools for payment processing, scheduling, and communication. These providers are used only to support service delivery and are not authorized to use your information for their own purposes. Berkshire Upkeep Co. is not responsible for the privacy practices of external websites or services linked from this site.

9. Data Access and Corrections
Property owners may request access to, correction of, or deletion of their stored information, subject to legal and record-keeping obligations. Requests should be submitted in writing using the contact information provided below.

10. Policy Changes
This Privacy Policy may be updated as operational or legal requirements change. The current version will always be posted on the Berkshire Upkeep Co. website. Continued use of services constitutes acceptance of the current Privacy Policy.

11. SMS Communications

If you choose to receive text messages from Berkshire Upkeep Co., message frequency will vary based on your service requests and communication needs. Message and data rates may apply. You may opt out of SMS communications at any time by replying STOP to any message. After you opt out, you will no longer receive SMS messages unless you choose to opt in again. For assistance with SMS communications, reply HELP to any message or contact Berkshire Upkeep Co. using the contact information below.

12. Contact
If you have questions about this Privacy Policy or SMS communications, please contact Berkshire Upkeep Co. at hello@berkshireupkeep.com or (413) 288-4445.

Berkshire Upkeep Co.
Phone: (413) 288-4445
Email: hello@berkshireupkeep.com